Shipping policy

Shipping Policy

Where we ship

We currently ship to addresses within Australia only.

This includes:

  • Residential and business addresses

  • PO Boxes

  • Parcel Lockers

Shipping options & rates (Australia)

All orders are shipped via Australia Post.

  • Standard Shipping – $9.95

  • Express Shipping – $14.95

  • Free Express Shipping – on orders $120+ (after discounts, before shipping)

Shipping costs are shown at checkout before you confirm your order.

Order processing times

We aim to get your order out as quickly as possible.

  • Orders are processed and dispatched within 1 business day (Monday–Friday, excluding public holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

During peak periods, launches or promotions, processing time may take slightly longer. We’ll always do our best to keep things moving.

Delivery timeframes

Once your order has been dispatched, delivery times are in the hands of Australia Post.

As a general guide:

  • Standard Shipping: usually 2–6 business days after dispatch

  • Express Shipping: usually 1–3 business days after dispatch

Regional and remote areas may take a little longer. These timeframes are estimates only and are not guaranteed.

Tracking your order

When your order has been packed and dispatched, you’ll receive a shipping confirmation email with your Australia Post tracking number.

You can use this to follow your parcel’s progress and expected delivery date.

If you haven’t received tracking details within 2 business days of placing your order, please contact us at info@titaniumempire.com.au.

Authority to Leave (ATL)

Australia Post may provide options such as Authority to Leave at the time of delivery.

  • If you choose ATL or instruct the courier to leave your parcel unattended, you accept full responsibility for any loss, theft or damage once the parcel has been delivered to your address.

If you’re concerned about parcel security, we recommend using a business address, PO Box or Parcel Locker.

Incorrect or incomplete addresses

Please double-check your shipping details at checkout.

If you notice an error after placing your order, contact us as soon as possible at info@titaniumempire.com.au with your order number and the correct address. We’ll do our best to update it before your order is dispatched, but this is not always possible.

  • If an order is returned to us due to an incorrect or incomplete address, we may charge a re-shipping fee to send it again.

  • Shipping charges are not refundable where an incorrect address was provided.

Delays

Occasionally, deliveries may be delayed due to factors outside our control (e.g. carrier delays, severe weather, public holidays, or unexpected network issues with Australia Post).

We can’t accept responsibility for delays once your order has been handed to the carrier, but we will always assist you in tracking your parcel and resolving issues where possible.

Lost or missing parcels

If your tracking shows your order as delivered but you cannot locate it:

  1. Check safe areas around your property and with neighbours or building managers.

  2. Contact Australia Post with your tracking number for further information.

  3. If you’re still unable to locate your parcel, contact us at info@titaniumempire.com.au with your order number and tracking details.

We’ll work with you and Australia Post to investigate. Resolutions are assessed case by case.

Returns, exchanges & faulty items

For full details, please refer to our Returns Policy.

In summary:

  • We offer 30-day returns for store credit or exchange (no refunds for change of mind), subject to our conditions.

  • We offer free return shipping within Australia for eligible returns.

  • If your item arrives faulty, damaged or incorrect, please contact us at info@titaniumempire.com.au as soon as possible with your order number and photos so we can make it right.

Nothing in this Shipping Policy limits your rights under the Australian Consumer Law.